COSCO Shipping Information related to covid-19

All contacts and services remain available during this period

Following the outbreak of the new coronavirus (covid-19), and the health and safety measures put in place to ensure control of this outbreak, please find information published by COSCO Shipping concerning contacts and services.

For further information or clarification, talk to us

Offices and contacts

COSCO SHIPPING lines HQ and regional offices in China (except Wuhan) have resumed work on February 10th. The resuming plan of Wuhan will be further announced. There are staffs both on duty and via telecommuting to support your business, and our teams in Euroatla and Euronave are in permanent contact with our colleagues in China.

Back office services

All back office tasks are ensured, including issuance of shipping documentation. We continuously provide services to you by telecommuting during this special period. If you need any assistance or further clarification, please contact our customer service teams.

Demurrage, detention and local charge policies in China

In order to better accommodate our customers’ needs in cargo arrangement during this period, we hereby announce specific policy on container free use in mainland China: All additional DND amount incurred during Jan 24, 2020 to Feb 9, 2020 will be exceptionally waived. The additional container free time in Hubei area can be further extended to the time of resuming work.

It was also decided to waive below listed local charges in China mainland: 

- B/L Release Elsewhere Fee

- Amendment Fee in case of changing Original Bill to Seaway Bill

- Amendment Fee in case of changing Payment location

- Late fee of delayed payment

The time period for this exemption is from 23/01 to 13/02 for Wubei Region, and from 23/01 to 09/02 for remaining regions.

For more information, please read the relevant news in this link